Privacy Policy

Walters-Wright Psychological Associates

Walters-Wright Psychological Associates is committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This privacy policy explains how we collect, use, store, and protect your personal information when you use our website or engage with our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What data do we collect?

Walters-Wright Psychological Associates may collect the following personal data:

Personal identification information (name, email address, telephone number, postal address)
Contact details provided via enquiry or referral forms
Information you choose to share when contacting us by email, phone, or website forms
Website usage data (e.g. IP address, browser type, pages visited)
Special category data, including health and psychological information, where you engage our clinical services

We only collect data that is relevant and necessary for the purposes outlined in this policy.

How do we collect your data?

You directly provide us with most of the data we collect. We collect and process data when you:

Submit an enquiry or referral form on our website
Contact us by email or telephone
Engage our psychological or consultancy services
Provide information during assessments, therapy, or consultations
Use or view our website via your browser’s cookies

We may also receive personal data indirectly from:

Referrers (such as GPs, employers, schools, insurers, or other professionals), where appropriate consent or lawful basis exists

How will we use your data?

We collect and use your personal data for the following purposes:

To respond to enquiries and referrals
To provide psychological assessment, therapy, consultancy, or related services
To manage appointments, records, and client relationships
To meet our legal, regulatory, and professional obligations
To improve our website and services
To communicate with you regarding your care or enquiry

We will not use your data for marketing purposes without your explicit consent.

Lawful basis for processing

We process personal data under one or more of the following lawful bases:

Consent
Performance of a contract
Legal obligation
Legitimate interests
For special category data (health data): provision of health or social care and explicit consent, in line with UK GDPR Article 9

Data sharing

We do not sell or rent your data to third parties.

We may share your data only where necessary and lawful, including with:

Clinical supervisors (under strict confidentiality)
Referrers or other healthcare professionals, with your consent or where required
Regulatory or legal authorities, where legally required
IT and website service providers (e.g. secure email, website hosting, analytics), who process data on our behalf under data protection agreements

Our website may use Google Analytics or similar tools to help us understand website usage.

How do we store your data?

Walters-Wright Psychological Associates securely stores your data using:

Encrypted digital systems
Secure, access-controlled devices and software
Locked physical storage where applicable

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

Data retention

Enquiry data: retained for up to 12 months
Client records: retained in line with professional and legal requirements (typically 7 years after the end of services, or longer where required)

Once retention periods expire, data is securely deleted or destroyed.

Marketing

Walters-Wright Psychological Associates does not routinely send marketing communications.

If you have opted in to receive information, you may opt out at any time by contacting us using the details below.

What are your data protection rights?

Under UK GDPR, you have the right to:

Access – request a copy of your personal data
Rectification – request correction of inaccurate or incomplete data
Erasure – request deletion of your data, in certain circumstances
Restrict processing – request limited use of your data
Object – object to processing in certain situations
Data portability – request transfer of your data to another provider

We will respond to valid requests within one month.

To exercise your rights, please contact us using the details below.

Cookies

Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour data.For more information, visit allaboutcookies.org.

How do we use cookies?

We use cookies to:

Ensure the website functions correctly
Understand how visitors use our website
Improve website performance and user experience

Types of cookies we use

Essential cookies – necessary for the website to function
Analytics cookies – help us understand website usage (e.g. Google Analytics)

We do not use cookies for targeted advertising.

Managing cookies

You can set your browser to refuse cookies or delete existing cookies. Please note that some website features may not function properly as a result.

Privacy policies of other websites

Our website may contain links to other websites. This privacy policy applies only to our website. We encourage you to read the privacy policies of any external sites you visit.

Changes to this privacy policy

We keep this privacy policy under regular review and update it as necessary.
Last updated: 13/01/2026

How to contact us

If you have any questions about this privacy policy, the data we hold about you, or wish to exercise your rights, please contact:

Walters-Wright Psychological Associates
Email: [insert email address]

How to contact the appropriate authority

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office

Website: ico.org.uk
Telephone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF